Contact Us

ANNOUNCEMENTS
  • Welcome to our Help Centre!
  • How do I get in contact with Grocery Run?

ABOUT TODAY'S DEAL
  • What is "About Today's Deal"?
  • How do I purchase today's groceries?
  • What payment methods do you accept? Or, do you need help making payment?
  • Do you offer lay-by or hold items on request?
  • My address details are not working
  • Is there a limit to how many items I can buy? 
MY GROCERY RUN ACCOUNT
  • What does "My Account" mean?
  • Password help
  • Having trouble logging in, or other problems with the website?
  • How do I change my Newsletter subscription?
  • Phone Call - Verification Check
  • Can't find your order?
SHIPPING INFORMATION
  • What does "Shipping Information" mean?
  • Can I change the shipping address on my order?
  • Has my order been dispatched?
  • What is my order status?
  • What happens if I am not home to receive delivery of my order?
  • How long does it take to receive my order?
IF THERE'S A PROBLEM?
  • What does "If There's A Problem" mean?
  • My item was damaged in transit
  • I didn't receive an item in my order!
  • Can I cancel my order?
  • Why is my order on hold?
RETURNS & WARRANTY INFORMATION
  • What does "Returns & Warranty Information" mean?
  • I changed my mind!
FEEDBACK & GENERAL ENQUIRIES
  • How do I contact Grocery Online Customer Service?
  • Why are the items priced so low?
  • Why haven't I received a reply to my email?
  • What’s the difference between a “Use-by” date and a “Best Before” date?
  • Can you hold items?
  • How does Grocery Online work?