Delivery Information

Important Note-
All Al-Islami products listed on GroceryOnline.ae are directly sold and delivered by Al-Islami with in 48 hours of receiving your orders, free of delivery charges. If you have ordered Al-Islami products, you will be contacted by Al-Islami seperatley to oganize delivery.

All other products are sold and delivered by GroceryOnline.ae. Delivery T&C is as noted below.

GroceryOnline.ae NOW Delivering to City & Surrounding AREAS/All Parts of Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah & Umm Al-Q . 

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YES WE DELIVER NEXT DAY TO ALL AREAS OF UAE With in CITY LIMITS.

Next Day Delivery to All The 7 Emirates ( City & Surrounding AREAS) For Orders Received On Or Before 5pm.
* Next Day Delivery Applicable to City & Surrounding areas. 
* Orders above AED150 - flat shipping charge is AED 4.95.
* Orders from AED101 to AED150 - Shipping charge is AED 9.95.
* Orders Less than 100 AED - Shipping charge is AED 14.95. 
 
 
We deliver 6 days a week from Saturday to Thursday's.  Friday's and on any UAE Public Holidays we do not carry out any deliveries.

Once you successfully complete your Orders Online, we will begin to process it on the same day to schedule your order for next day delivery.

How Delivery Works?-

Step 1- As soon as we receive your confirmed order, our team will call all Cash On Delivery customers before processing your order. Please ensure you have given us the best contact number so that we can process your order ASAP. If you do not answer our call, we do not process your orders until we establish contact with you.

Payment Gateway updates are in progress. Temprovarily Not Accepting Credit Cards.
All Credit Card Orders will be processed immediatley as soon as we receive your orders. We do not call Credit Card customers to process orders. Credit Card Orders will be processed immediatley.

Step 2- Once orders are processed, our logistic will initate an SMS to your registered mobile number to book/schedule in your delivery times for the next day. This is called self booking.  If you do not respond to our SMS,  then you will get a call from our logistic team inbetween 6pm to 8pm to schedule in your delivery.

You have an option to call our delivery team ( you will get an sms which will have call back number and instructions ) to schedule in your delivery.

Step 3- As per your confirmed delivery schedule , we will attempt to delivery your orders.

Delivery Areas - We Delivery to ALL The 7 Emirates 

- all metro areas of Abu Dhabi
- all metro areas of Dubai
- all metro areas of Sharjah
- all metro areas of Ajman
- all metro areas of Fujairah 
- all metro areas of Umm Al Quwain
- all metro areas of Ras Al Khaimah

Delivery Exclusion Area-

Delivery services to locations South or West of Abu Dhabi is considered “remote locations”
We do not deliver to these areas:
  • Tarif area
  • Al Ruwais area
  • Abu Alabyadh area
  • Al Arrad area
  • Al Wagan area
  • Um El Zumool area
  • Madinat Zayed al Gharbiya area
  • Qareen Al Aish area
  • Al Hamra area
However special consideration can be made to deliver your orders to the delivery exclusion areas,  if you contact us on Orders@GroceryOnline.ae .

- Delivery Charges:

Orders Less than 100 AED - Shipping charge is AED 14.95. 
Orders from AED101 to AED150 - Shipping charge is AED 9.95
Orders above AED150 - flat shipping charge is AED 4.95. 

Delivery Policy & Timings -

GroceryOnline.ae will take great care to ensure that you receive all purchased items in perfect condition and in a timely manner with no faulty orders.

We deliver from Saturday through to Thursday from 8:30AM to 8:00PM (excluding Fridays & UAE Public Holidays).  We will strive to do Next Day delivery for the orders placed by 5pm on any working day. We deliver 6 days a week from Saturday to Thursday's. 
 
In some instances even if the orders are placed before 5.pm,  it may take an extra day to deliver your orders, depending on the product availability and other unforeseen circumstances that may arise while processing your orders. In these instances,  we will ensure to make all the efforts to contact you and notify about any delays either via phone call or email.

At GroceryOnline.ae, we understand the importance of ‘On-Time’ delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.

All items on GroceryOnline.ae are available for delivery within the City limits of UAE only.

Order Availability

Products in GroceryOnline.ae are readily available for sale as long as they are on stock. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled.