Price Beat Guarantee Terms & Conditions

Shop Online with us with CONFIDENCE!

Find a lower comparably priced grocery and household essential products online and we will beat it by 10%*.
Our Price Beat Guarantee is part of our commitment to always offer you the lowest price. When you shop with us and if you find grocery products that we offer with another online grocery store that’s cheaper than ours – we’ll beat it by 10%. We’d rather you shop with us!

Simply send us an email with the link of the lower priced product you found online along with your GroceryOnline.ae purchase order reference number.

Our Price Beat Guarantee applies to all the products on our site except
  1. Does Not apply to products under the "Beverages" category.  
  2. Does Not apply to products which are over 2kg or 2 litres.
*Conditions apply, see below

How to claim your 10% Price Beat Guarantee
  1. Send us an email to Orders@groceryonline.ae, with the Subject “Price Beat Guarantee” & mention your GroceryOnline.ae Order ID reference number in it.
  2. Include in your email the competitor's website address where you found the cheaper product or deals. Better if you could send us the specific product related links.
  3. We’ll verify the comparison. If the product you have bought from us is cheaper on the competitor’s website, we will send the difference PLUS an additional 10% discount in the form of an online voucher which you can use right away for your next purchase on www.groceryonline.ae website.
  4. NO CASH OR CREDIT CARD REFUNDS will be authorized on this Price Beat Guarantee. The differences will be given by issuing groceryonline.ae voucher which you can use right away on your next purchase on GroceryOnline.ae website.
  5. Our Price Beat Guarantee DOES NOT APPLY to all kind of Beverages listed on our site and to all the products which are over 2kg or 2 litres in size listed on our site.
Terms and Conditions

We’ll beat all prices that meet our criteria:

Comparative Grocery Products must be:
  • Currently available, in the same currency and offered online
  • Offered on a website based and operated within the UAE, currently serving/delivering to the City and the area you currently live in.
  • Cheaper with all the additional mandatory fees, surcharges and taxes included where applied.
  • Price beat valid only within 7days of your GroceryOnline.ae purchase receipt.
  • Price beat is only applied to the individual price of the products we are comparing the price with and NOT to the total value of the bill. It is at that specific product level only.
The competitor's product price must be:
  • From another website
  • Products being compared must be of the same brand, variety and weight
  • It must not be associated with any kind of membership programme, not be free of cost or buy one get one free special or limited promotion offer, or coupon offers on the competitor’s site.
  • It must be compared to competitor’s regular price listings for the same product.